Privacy Policy

This privacy notice for Cunningham Customs LLC ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), including when you visit ccustomsllc.com or any site of ours that links to this notice.

Questions? Email caleb@ccustomsllc.com or Call Us at +1 (424) 447-8470.

Summary of key points

• Real people handle your transactions and customer information. Orders, payments, shipping, returns, and account/customer records are handled by real people at Cunningham Customs LLC — not by Grok AI and not as a substitute for human responsibility.
• Grok AI powers the shopping experience (catalog help, fitment coaching, Ask Grok chat, My Garage session tools, product coaching, national mood banners, and related storefront features). AI is used to help you shop — not to secretly sell or misuse your data.
• We collect information you give us (for example when you buy, contact us, or join our newsletter) and limited technical data needed to run the website securely.
• You can contact us anytime to ask about, correct, or request deletion of personal information we hold, subject to law.

1. What information do we collect?

Information you provide

Depending on how you use the Services, we may collect name, email, phone, mailing/shipping address, company name, order numbers, RMA numbers, messages you send us, newsletter signup email, vehicle details you enter in My Garage or Ask Grok, and photos you choose to attach in chat (for part identification only).

Payment and order data

When you place an order, payment and order details are processed so we can fulfill your purchase. All transactions and customer information related to purchases are handled by real people at Cunningham Customs LLC. Payment card data is processed through our secure checkout and payment partners; we do not want Grok AI to store or "learn" full payment card numbers.

Information collected automatically

Like most websites, we may collect IP address, browser/device type, pages viewed, approximate location from IP, and diagnostic logs needed for security and performance.

AI / Grok-related data

When you use AI features on our storefront, we may process:

• Chat questions and answers (Ask Grok), including product context from the page you are viewing
• Optional vehicle session data (My Garage) stored in your browser for this visit
• Optional part photos you upload (images only; we do not want documents or non-image files)
• Catalog search and product-coach prompts needed to generate helpful responses

These features use the Grok AI service (xAI) under our control so the store can answer shopping questions. We instruct the system not to invent fitment or prices. AI features are not a substitute for human customer service on orders, refunds, shipping claims, or payment disputes — contact us directly for those.

2. How do we process your information?

We process information to:

• Operate the website and show products
• Fulfill orders, shipping, returns, and customer support (humans)
• Provide AI shopping help (Ask Grok, product coaching, garage context)
• Send service messages and, if you opt in, newsletters
• Improve security, prevent fraud, and comply with law
• Refresh store experience (for example mood/celebration banners)

3. When and with whom do we share information?

We may share information with service providers who help us run the store (for example hosting, email delivery, payment processing, shipping carriers, and AI inference providers used only to power on-site shopping assistance). We do not sell your personal information for money.

We may also share information if required by law, to protect rights and safety, or in a business transfer (with notice where required).

4. Cookies and similar technologies

We may use cookies, local storage, or session storage for essentials (cart/session continuity, security), preferences, and limited analytics. My Garage and Ask Grok session memory use browser storage on your device for the visit. You can clear site data in your browser at any time.

5. How long do we keep information?

We keep personal information only as long as needed for the purposes in this notice (orders, support, legal, accounting) unless a longer period is required by law. Browser session tools (garage/chat memory) are designed to end when you clear storage or end the session.

6. How do we keep information safe?

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure. Use the Services only in a secure environment.

7. Do we collect information from minors?

We do not knowingly collect data from or market to children under 18. If you believe we have, contact us and we will take appropriate steps.

8. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain marketing. To exercise rights, email caleb@ccustomsllc.com. We will respond as required by applicable law.

California and other U.S. state residents may have additional rights under laws such as the CCPA/CPRA and similar statutes. Contact us to make a request. We will not discriminate against you for exercising privacy rights.

9. AI transparency

• Grok AI helps with shopping guidance; it does not replace our team for transactions or account/customer records.
• Do not send sensitive government IDs, full payment card numbers, or medical data through Ask Grok.
• Learn more about how Grok runs the shopping experience on our AI Store page.

10. Updates to this notice

We may update this notice from time to time. The "Last updated" date will change when we do. Continued use of the Services after an update means you acknowledge the revised notice.

11. Contact us

Cunningham Customs LLC
ATTN: Caleb Cunningham
3016 3rd Ave N
Great Falls, Montana 59401
United States
Email: caleb@ccustomsllc.com
Phone: +1 (424) 447-8470
(Also reachable at +1 (406) 402-9858 for privacy requests as listed on our prior notice.)