Shipping and Returns

Orders from Cunningham Customs LLC ship to U.S. addresses. Shipping is priced before you pay. Returns, refunds, and order changes go through our parts team.

Contact the shop

Cunningham Customs LLC
Billings, MT, United States
Phone: +1 (406) 402-7084
Customer line for Cunningham Customs LLC (Billings, Montana).
Sales / returns / refunds: sales@ccustomsllc.com
Hours: Monday–Friday 9:00 AM – 5:00 PM Mountain Time (closed weekends & major U.S. holidays)
Returns ship to our Michigan shipping center: 8300 Lane Drive, Watervliet, MI 49098

Payment methods

We accept major credit and debit cards through secure checkout. Prices are in U.S. dollars (USD). You will see the final total — including shipping — before you place the order. There is no credit-card surcharge on top of the product price.

How refunds are issued

After we approve a return and receive/inspect the item, we process the refund on the original payment method. Start from your account orders or email sales@ccustomsllc.com with your order number. Our team handles refunds — there is no customer self-serve chargeback shortcut through the payment processor.

Shipping policy

Order processing

In-stock orders are typically processed within 1–3 business days after payment confirmation (up to 5 business days during peak periods or for freight-quoted items). Processing times exclude weekends and U.S. federal holidays.

Delivery estimates (after shipment)

• Standard ground: usually 2–7 business days within the contiguous United States after the carrier scans the package
• Expedited / overnight: 1–3 business days where the carrier and destination allow (selected at checkout when available)
• Alaska, Hawaii, and freight: timelines vary; we will confirm estimates if your order requires freight or special handling

Delivery dates are estimates, not guarantees. Carrier delays (weather, peak volume, remote destinations) can extend transit time.

Shipping methods & rates

Available methods and rates are calculated at checkout from package weight/dimensions and destination. Enter your ZIP on the product page for an estimate before you buy. Free-shipping promotions, when offered, are shown clearly before you pay.

Tracking

When your order ships, we email a tracking number. If you do not receive it within one business day of the ship confirmation, contact us or call +1 (406) 402-7084.

Damaged or lost shipments

If a package arrives damaged or is lost in transit, email sales@ccustomsllc.com within 7 days of delivery (or expected delivery) with photos of damage or proof of non-delivery. We will work with the carrier to resolve the claim.

Returns policy

We stand behind every sale. If you're not satisfied with a product, return new or unused parts within 90 days of purchase and we'll refund the purchase price (subject to inspection), less any applicable restocking or return shipping as described below.

How to start a return

No special authorization code is required up front. Start a return from your account → order history, or email sales@ccustomsllc.com with your order number and what you'd like to return. We'll confirm next steps and the return address.

Before shipment

If we have not yet handed the package to the carrier, email sales@ccustomsllc.com as soon as possible. We can often cancel or adjust the order.

What you can return

• New or unused parts in original, resalable condition with original packaging and all included hardware/documentation, within 90 days of purchase
• Defective items or wrong items we shipped (we cover return shipping)
• Lost or damaged-in-transit packages (with timely notice and documentation)

Not returnable

Unless there is a valid warranty issue or we caused the problem:

• Parts that show evidence of being used, installed, or handled / packaged improperly
• Custom-ordered or personalized products
• Hazardous materials (e.g. batteries, paint, aerosols)
• Opened software, media, or copyrighted material
• Wheels and/or tires after they have been mounted
• Clearance / final-sale items marked as such

Return shipping

You are responsible for return shipping fees on standard returns. If we shipped the wrong item or the product arrived defective, we cover return shipping. Original outbound shipping and handling charges are non-refundable except when we caused the return.

Return process

1. Open a return from your account or email sales@ccustomsllc.com with your order number.
2. Pack the item securely (over-box the original packaging when possible). Include your order number inside the package.
3. Ship to: 8300 Lane Drive, Watervliet, MI 49098 (or the address we confirm by email). Keep carrier tracking until the refund is issued.

Inspection & restocking

All returns are inspected. New/unused parts returned within 90 days in good packaging typically have no restocking fee. Products that show use, poor packaging, or are returned 90–180 days after purchase may be charged a restocking fee of up to 15%. We disclose any fee before you ship when possible. No returns after 180 days except valid warranty claims.

Refunds

After we receive and inspect an authorized return (typically 7–10 business days after arrival for unused returns), we email confirmation. Approved refunds go to the original payment method within 5–10 business days depending on your bank. Return shipping and any disclosed restocking fee may be deducted from the refund.

Chargebacks

Please contact sales@ccustomsllc.com first so we can resolve the issue. Filing a chargeback without contacting us first may delay resolution.

Exchanges

Request an exchange when you start the return with sales@ccustomsllc.com or from your account. When we receive the returned item, we ship a replacement if available; otherwise we issue a refund.

Need help?

Returns / refunds: sales@ccustomsllc.com or your account
Call +1 (406) 402-7084 or Contact Us (Billings, MT).