Shipping and Returns

All transactions and customer information are handled by real people at Cunningham Customs LLC. Grok AI can help you find parts and check fitment notes — shipping claims, RMAs, refunds, and order changes go through our human team.

Shipping policy

Order processing

Orders are processed within 1–5 business days after purchase confirmation. Processing times do not include weekends or holidays.

Shipping methods

We offer various shipping options, including standard, expedited, and overnight delivery where available. Cost and delivery time depend on the method you choose, destination, and size/weight of the package.

Shipping rates

Rates are calculated at checkout based on total weight, destination, and selected method. Free shipping may be offered on certain items or orders over a specified amount; those promotions will be clearly indicated when available.

Tracking

Once your order ships, you will receive a tracking number by email. If you do not receive it, contact us or Call Us at +1 (424) 447-8470.

Damaged or lost shipments

If your package arrives damaged or is lost in transit, contact us immediately with photos of the damage or proof of non-delivery. We will work with the carrier to resolve the issue.

Returns policy

Return eligibility

Most items can be returned within 30 days from the date of purchase. Items must be in original, unused condition, with original packaging and tags intact.

Non-returnable items

Customized or special-order parts, items that have been opened, used, or installed, and clearance or final-sale items are not eligible for return unless defective upon arrival.

Return process

• Contact customer service to initiate a return. You will receive instructions and a return authorization (RMA) when applicable.
• Returns must be shipped back at the customer's expense unless the return is due to our error or the product is defective.
• Include the return authorization number provided by customer service with your returned item.

Refunds

Once we receive and inspect your return, we will email you to confirm receipt and whether the refund is approved. If approved, a credit is applied to your original payment method within a reasonable number of days.

Exchanges

To exchange an item, follow the return process. When we receive the returned item, we will ship a replacement if available.

Defective products

If you receive a defective product, contact us immediately. We will handle return shipping at our expense and provide a replacement or refund, depending on your preference and availability.

Restocking fees

A restocking fee may apply for certain returns, particularly high-value or oversized items. We will communicate this clearly when you start the return.

Need help?

Email caleb@ccustomsllc.com, Call Us +1 (424) 447-8470, or use our Contact Us page. For parts questions only, you can also use Ask Grok on the site — orders and returns still go through our people.